CHECKING ACCOUNT QUESTIONS

How can I get free checking for my ministry?
All ministry checking accounts are free! That's right. Free checking with unlimited deposits and check writing. For more information call The Ministry Development Group at 800.347.CCCU ext 6216 or eMail ministrydevelopmentbanking@mycccu.com.

What is the minimum opening deposit for a Ministry Checking Account?
$100.00

How do I re-order checks?
By phone: Deluxe Direct: 800.328.7205
By mail: Send reorder coupon to Christian Community Credit Union
By visiting: www.deluxeforms.com

Can we have our checks printed with our preferred business check supplier?
Yes, you may order checks with any third party supplier. Please ensure that the financial institution information section is accurate and meets the Credit Union's specifications. Call 800.347.CCCU to request a check specification sheet.

How can I obtain a copy of a check that has cleared in our ministry’s account?
If your account is set up with Online Banking or Cash Management, click on the check number in the account history to retrieve the front and back image of the check. Only checks cleared within the past 90 days can be retrieved online. For an image of checks that are older, call 800.347.CCCU.

If your ministry’s account is not set up with internet access, call 800.347.CCCU to request check copies.

How do we request an ATM card or VISA Check Card?
Call The Ministry Development Group at 800.347.CCCU ext 6216 or eMail ministrydevelopmentbanking@mycccu.com to request an ATM or VISA Check Card application.

How do I report my ministry ATM or VISA Check Card lost or stolen?
Call 800.449.7728.

How do I set up overdraft protection for my ministry checking account?
Your Ministry Savings Account or Ministry Line of Credit can be set up as overdraft protection for your ministry’s checking account/s. If you do not have overdraft protection, call The Ministry Development Group at 800.347.CCCU ext 6216 or eMail ministrydevelopmentbanking@mycccu.com to set one up.

How do we open an additional checking, savings, money market, and/or certificate?
Call The Ministry Development Group at 800.347.CCCU ext 6216 or eMail ministrydevelopmentbanking@mycccu.com.

DEPOSIT PROGRAM QUESTIONS

How can I make deposits into my ministry’s account/s?
Choose the deposit program that is convenient for your organization:
• Affiliate Deposit Program: Make deposits at a local deposit affiliate. Call 
  The Ministry Development Group at 800.347.CCCU ext 6216 or eMail
   ministrydevelopmentbanking@mycccu.com to find out more about this service.
  > Deposit Access Locations
• At CU Service Centers®  and other Network locations.
• BANK-BY-MAIL: Deposits can be mailed to: Christian Community Credit
  Union PO Box 3012 Covina CA 91722
• At Christian Community Credit Union 
  255 N. Lone Hill Ave. San Dimas, CA 91773 or
  101 S. Barranca Ave. Covina, CA 91723

How can banking be convenient for my ministry when CCCU only has one location in Southern California?
Through our Affiliate Deposit Program, you can make deposits at Bank of America, Key Bank, Wells Fargo and Bank One (Bank One deposit locations are available only in Illinois, Michigan and Ohio). For more information or to get set up, call The Ministry Development Group at 800.347.CCCU ext 6216 or eMail ministrydevelopmentbanking@mycccu.com.
> Deposit Access Locations
> Cash Access Locations

How do I reorder deposit tickets and endorsement stamp/s?
Email your deposit ticket order request to reorder@mycccu.com. Please indicate the following information.

• Ministry Name
• Ministry Account Number (Member Number and Suffix)
• Address
• City, State, Zip
• Contact Person
• Phone Number
• Email

Quantities of 200 will be ordered at a time.

*Note: Deposit tickets may not be ordered through an outside vendor.

ONLINE ACCOUNT ACCESS QUESTIONS

Can our ministry access our account/s online?
Yes, you can register for Online Banking or Cash Management. Call The Ministry Development Group at 800.347.CCCU ext 6216 or eMail ministrydevelopmentbanking@mycccu.com to discuss which option would be the best for your ministry.

How would our ministry reset our PIN for electronic banking?
Call The Ministry Development Group at 800.347.CCCU ext 6216 or eMail ministrydevelopmentbanking@mycccu.com.

What do I do if I am locked out of Cash Management?
• If you are not the designated administrator call your ministry’s
   designated administrator.
• If you are the ministry’s designated administrator, call a Cash
  Management Specialist at 800.347.CCCU ext 6101 or 6226.

How do I set up my ministry account for Free Online Bill Payer?
Call The Ministry Development Group at 800.347.CCCU ext 6216 or eMail ministrydevelopmentbanking@mycccu.com and request a Bill Payer registration form.

Can I receive my ministry’s bank statements online?
Yes, sign up for eStatements.
> Details

If I sign up for eStatements can I still receive paper statements in the mail?
No, once signed up for eStatements you will no longer receive paper statements in the mail.

WIRE QUESTIONS

How do I send a wire request?
To manually request a wire transfer, mail a request on ministry letterhead with two authorized signatures to Christian Community Credit Union.

Please include the following information:

• Beneficiary Bank Name
• Receiving Bank ABA Number
• Beneficiary Name
• Beneficiary Account Number
• Beneficiary Address
• Wire Amount
• Wire Fee Acknowledgement
• Contact Person Name and Phone Number
• Ministry Account Number
• Authorized Signatures

You can also initiate wires online. Call The Ministry Development Group at 800.347.CCCU ext 6216 or eMail ministrydevelopmentbanking@mycccu.com to sign up for this service.

What is CCCU's ABA number/routing number?
322274831

ACCOUNT SIGNER QUESTIONS

How do we update the signers on our ministry’s account/s?
Call The Ministry Development Group at 800.347.CCCU ext 6216 or eMail ministrydevelopmentbanking@mycccu.com.

MERCHANT SERVICES QUESTIONS

Do you offer a solution for churches to accept offerings, tithes, etc. online?
Yes, Christian Community Credit Union has customized solutions for ministries that allow their members to give automatically from their checking or savings account and/or credit card. Call The Ministry Development Group at 800.347.CCCU ext 6216 or eMail ministrydevelopmentbanking@mycccu.com to find out more about the different options available.
> Details

Our church would like the ability to accept credit card payments. Is this a service that CCCU offers?
Yes, whether you are running a bookstore, café, camp, conference or school, CCCU will provide the equipment and merchant account you need to accept and manage your credit card processing. With our fast set-up time, you can begin accepting credit cards within two business days. Call The Ministry Development Group at 800.347.CCCU ext 6216 or eMail ministrydevelopmentbanking@mycccu.com to get started.
> Details

If you have a question that is not listed here, please call 800.347.CCCU for more information.