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Frequently Asked Questions

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How do I send a wire request?

To manually request a wire transfer, mail a request on ministry letterhead with two authorized signatures to Christian Community Credit Union. Please include the following information:

Beneficiary bank name
Receiving bank ABA number
Beneficiary name
Beneficiary account number
Beneficiary address
Wire amount
Wire fee acknowledgement
Contact person name and phone number
Ministry account number
Authorized signatures

You can also initiate wires online. Call The Ministry Development Group at 800.347.CCCU (2228) ext. 6216 or email us to sign up for this service.

How do I set up Direct Deposit?

Log into the mobile app or website and select “Load Funds,” then “Direct Deposit.” You will be able to see the bank routing number and your specific Account Number. You can provide the routing and Account Number associated with your Prepaid Card to your employer or another entity who pays you. You can deposit all or any portion of your payroll amount to your Prepaid Card on a recurring basis. You can also use this information to receive funds owed to you by the U.S. government, such as a tax return or Social Security checks.

Your Prepaid Card also subscribes to the Fast Pay service which enables your direct deposits to appear in your Prepaid Card account up to 2 days prior to your normal pay date.

How do I set up my ministry account for Free Online Bill Payer?

Call The Ministry Development Group at 800.347.CCCU (2228) ext. 6216 or email us.

How do I set up overdraft protection for my ministry checking account?

Your Ministry Savings Account or Ministry Line of Credit can be set up as overdraft protection for your ministry’s checking account(s). If you do not have overdraft protection, call The Ministry Development Group at 800.347.CCCU (2228) ext. 6216 or email us to set it up.

How do we open an additional checking, savings, money market, and/or certificate?

Call The Ministry Development Group at 800.347.CCCU (2228) ext. 6216 or email us.

How do we order our business checks?

Phone
Call Deluxe direct at 800.328.7205

Online
deluxeforms.com

How do we request a VISA Debit Card?

Call The Ministry Development Group at 800.347.CCCU (2228) ext. 6216 or email us to request a VISA Debit Card application.

How do we update the signers on our ministry’s account(s)?

Call The Ministry Development Group at 800.347.CCCU (2228) ext. 6216 or email us.

How do you use the information that I provide during registration?

Your security questions, answers, user ID, and password are validated to verify your identity and account ownership.

How does a Student Card work?

It’s a reloadable prepaid Visa debit card, which means you can spend up to the value placed on the card anywhere Visa debit cards are accepted. You can shop in stores, online, over the phone, and by mail order. You can get cash at Visa/PLUS ATMs worldwide. Each time you make a purchase, the amount of that purchase is automatically deducted from the card.

How does a Travel Card work?

It’s a reloadable prepaid Visa debit card, which means you can spend up to the value placed on the card anywhere Visa or Interlink debit cards are accepted. You can shop in stores, online, over the phone, and by mail order. You can get cash at Visa/PLUS ATMs worldwide. Each time you make a purchase, the amount of that purchase is automatically deducted from the card.

How does my account information appear in Bill Payer?

The new user interface is meant to be easy to use and intuitive. Nicknames and the last four digits of the account number will appear on the home page instead of the payee name. If you have not indicated a nickname in the previous system, the payee name will be the default. Make sure your nicknames are unique and specific and you will be able to easily scan, review and pay bills.