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Frequently Asked Questions

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If the Student Card is purchased by a parent and a secondary card is issued to a student, will the student be able to view the parent’s funding information on the website?

No, both the student and the parent will have unique User IDs allowing the funding information to be visible to the parent only.

Is a Money Market account considered a checking or savings account?

It is considered a checking account and you will need to provide your member number and suffix, which is 11 digits, to assign having points placed in your Money Market account.

Is Apple Pay available on Android devices?

No. Apple Pay is only available on select Apple devices.

Is it OK to get our checks printed from an outside company?

If you use an outside company, such as a direct mail marketer, then you accept full responsibility for the production, delivery, processing, and any potential information shared with third party suppliers.

The credit union agrees to use Deluxe to produce your check packages. Deluxe catalog will be the only check products provided under contract, to you. Deluxe stands behind all products with a 100% unconditional guarantee. Deluxe does not sell information to 3rd parties. In fact, we do not only meet, but exceed all GLB* requirements for consumer and data privacy.

*GLB refers to the Gramm Leach Bliley Privacy act, which dictates how much customer information financial institutions can share with third parties.

Is it secure?

Yes. The Mobile Credit Card App service uses best security practices such as HTTPS, 128-bit SSL encryption, and automatic site timeout when session is inactive. In addition, no account data is ever stored on your phone. Also, in the event your phone is lost or stolen, the service can be immediately disabled by calling the number on the back of your card.

Is mobile deposit for business banking different than consumer online banking?

No, it works the same as consumer online banking.

Is mobile deposit for business banking different than Remote Deposit Capture?

Yes. Remote Deposit Capture (RDC) uses scanners to deposit checks where mobile deposit uses a mobile phone. RDC is useful for when your business or ministry needs to deposit several checks at one time.

Is my church eligible to join the Credit Union?

Most Protestant Evangelical churches qualify for membership.  Our list of denominations is here.  Not on the list? Your ministry may still qualify through its statement of faith. Please call us at 800.347.CCCU (2228) if you have questions.

Is my investment insured?

Yes! Every account at Christian Community Credit Union is insured up to $250,000 through American Share Insurance.

Is RDCexpress secure?

Christian Community Credit Union uses advanced technology to protect the confidentiality of your financial activities while you are online. We require a user ID and password to access any account information using RDCexpress. Account information is only displayed in the secure online application, where firewalls block unauthorized users from accessing your account information.

Is the Kingdom Builder Savings Account rate locked?

The rate for the Kingdom Builder Savings Account is not locked and is subject to change. Christian Community Credit Union will always strive to provide the most competitive rates possible.

Is there a fee for using Apple Pay, Google Pay, or Samsung Pay?

No. There is no fee for using these services.