Frequently Asked Questions
You have questions, we have answers! Check out our frequently asked questions below.
If you are not the designated administrator, call your ministry’s designated administrator.
If you are the ministry’s designated administrator, call a Cash Management Specialist at 800.347.CCCU (2228) ext. 6173, 6181, 6267, or 6246.
You can order a new Personalized Student Card by clicking here. You can continue to make purchases using your old card until the balance has been depleted.
If you choose, a new Personalized Travel Card can be ordered from the website. You can continue to make purchases using your old card until the balance has been depleted.
If you need to return an item purchased with your Visa Gift Card, the merchant will handle the item in accordance with Visa guidelines. The merchant may credit your card (put the funds back on the card), thereby increasing your available funds.
You’ll need at least the last three years of financial statements. This includes Income statements and balance sheets. You’ll also need to include current year-to-date financials. These documents help us to prequalify a church for a loan.
It’s also a good idea to include the articles of incorporation and/or bylaws. These documents can help your ministry qualify for membership. If these documents look good, then we’ll need a complete application package from you. Here are some tips to help you get started.
You’ll need at least the last three years of financial statements. This includes Income statements and balance sheets. You’ll also need to include current year-to-date financials. These documents help us to prequalify a church for a loan.
It’s also a good idea to include the articles of incorporation and/or bylaws. These documents can help your ministry qualify for membership. If these documents look good, then we’ll need a complete application package from you. Here are some tips to help you get started.
Money to Set-aside on the dashboard on the My Card Manager website and mobile app shows how much of your current balance is scheduled to be automatically moved to your upcoming goals.
Spend Tracking on the dashboard on the website or mobile app tells you how much of your current balance we expect you to spend based on your budget settings.
We felt so excited but mostly very grateful and humbled. We believe Christian Community Credit Union is a flagship institution and so we understood how important an opportunity this was for us. At the same time, we believe finance should lead to human dignity and we want to bring that viewpoint to the broader Christian community. Our dream has always been to support the church in any way we can and to have been selected by CCCU for this role is fantastic. We’re so thankful.
There is a minimal monthly service fee, starting at $50. The monthly service fee is based on the monthly volume of checks captured. Additionally, there is a scanner cost. However, through relationship-based pricing, we have offered most of our scanners for free and waived the monthly service fee. Please contact a Ministry Development Officer for more information.
You can still check your balance with the gift card account number and CVV. To log into your gift card account, you can use the Forgot Password which will send you an email to set a new password.
You can use the Forgot Password function, an email will be sent to you with a link to reset your password.