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Frequently Asked Questions

You have questions, we have answers! Explore our comprehensive “Frequently Asked Questions” (FAQ) section to find answers to common questions on a wide range of topics. From product information to troubleshooting guides, our FAQ is your go-to resource for quick and helpful information. Simplify your search and get the answers you need with myCCCU’s user-friendly FAQ page.

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Can I view past mobile deposits in Premier Cash Management?

Yes. Click on the file folder icon on the top right of the screen to view the deposit history.

Can I withdraw and deposit more funds from the Kingdom Builder Savings Account?

Yes! It operates just like any other savings. The key difference is that your deposits also help to fund your church or ministry directly.

Can multiple deposits be submitted each day?

Yes. Multiple deposits can be submitted each day.

Can our ministry access our account(s) online?

Yes. You can register for Online Banking or Cash Management. Call The Ministry Development Group at 800.347.CCCU (2228) ext. 6216 or email us to discuss which option would be the best for your ministry.

Can payments be made to Business Rewards Visa credit cards?

Yes.  Payments can be made from a CCCU account you currently have available in Online Banking and Mobile Banking App.

If your Business Rewards Visa consolidates all activity to one account known as the company control account, payments must be made to that account.  Do not make a payment to an individual account, otherwise it will delay the payment.

Can Points for Cash be redeemed at ANY amount? How many points do I need?

Visa Signature and World MasterCard can be redeemed in $25 increments which equals 2,500 points. Visa Rewards can be redeemed in increments of $50 which equals 5,000 points.

Can the card ever have a negative balance?

Any authorization request that is greater than the card’s available balance will be declined. However, there can be times when a Visa merchant puts an item through without prior authorization. If an overdraft occurs, the cardholder will be required to either reload funds onto the card or make a payment to Cardholder Services to cover the negative amount.

Can we have our checks printed with our preferred business check supplier?

Yes. You may order checks with any third party supplier. Please make sure the financial institution information section is accurate and meets the credit union’s specifications.
Call 800.347.CCCU (2228) to request a check specification sheet.

Can you withdraw from the Money Market at any time?  

Yes! Money Market accounts do not have time limits or terms. You can withdraw and deposit money from your account at any time.  

Can you withdraw from the Premium Money Market at any time?  

Yes! Money Market accounts do not have time limits or terms. You can withdraw and deposit money from your account at any time.  

Do both credit unions support this merger?

Both credit unions are very excited about this merger and the benefits it would bring to our members, employees, and our communities.

Do I have to purchase special software to use RDCexpress?

No. RDCexpress is accessible online.