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Frequently Asked Questions

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How do I make deposits into Ministry Savings Accounts?

CCCU has many solutions to make deposits for your ministry. Learn more about making Ministry Savings Account deposits.

How do I make sure a payment has been made?

To view payments that have been made review the list of “Scheduled payments”, “In-process payments”, or “Recently processed payments” on the right hand side of the “My Bills & People I Pay” page. You can click on the “View payment history” link to view additional detail.

How do I order personal checks?

By Phone

Call Deluxe directly at 877.838.5287.

Call a CCCU Member Service Representative at 800.347.CCCU (2228).

By Mail

Send in your reorder slip to Christian Community Credit Union, 255 N Lone Hill Ave., San Dimas, CA 91773

How do I promote the Stewardship@Work Program to my staff?

While each organization is different, general best practices include:

  • An announcement email to your staff
  • Printing PDF fliers to put into breakrooms and/or staff mailboxes
  • A posting on your intranet where staff benefits and announcements are highlights
  • Fliers in packets for new hires
How do I register for Mobile Credit Card?

Download the app from the store, have your card available, and register from the phone. You will verify your identity, select security questions, and create a Mobile Credit Card App user ID and password.

How do I register my checking/savings account as a funding account for my Student Card?

Log into the mobile app or website and select “Load Funds,” then “Bank Account”. You will enter the bank routing number and your specific Account Number.  The ownership of the account must then be verified.  You will receive two small deposits and two debits in the exact amounts of those credits in your bank account within 3-5 banking days.  The description in your bank account will say something similar to “Prepaid Fund Acct Trial Dep”.  Once you see those, log back into your Prepaid Card’s website/mobile app. Go to “Load Funds/Bank Account” and enter those exact trial deposit amounts to confirm verification of your bank account.  After successful verification, you can use your bank account as a funding account for your Prepaid Card.

How do I register my checking/savings account as a funding account for my Travel Card?

Log into the mobile app or website and select “Load Funds,” then “Bank Account”. You will enter the bank routing number and your specific Account Number.  The ownership of the account must then be verified.  You will receive two small deposits and two debits in the exact amounts of those credits in your bank account within 3-5 banking days.  The description in your bank account will say something similar to “Prepaid Fund Acct Trial Dep”.  Once you see those, log back into your Prepaid Card’s website/mobile app. Go to “Load Funds/Bank Account” and enter those exact trial deposit amounts to confirm verification of your bank account.  After successful verification, you can use your bank account as a funding account for your Prepaid Card.

How do I register my church, ministry, or business account for mobile deposit?

For Ministry and Business Accounts using Premier Cash Management, you will need to log in using the myCCCU – Business mobile app. The first time using the app for deposits, you will need to select the “Deposit” option at the bottom of the screen. You’ll be prompted to accept our “Terms & Conditions.” Once reviewed and approved by CCCU team, you can begin making mobile deposits for your church, ministry, or business.
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How do I reorder checks?

By Phone

Call Deluxe Direct at 800.328.7205.

By Mail

Send in your reorder coupon to Christian Community Credit Union, 255 N Lone Hill Ave., San Dimas, CA 91773

Online

Click here to order online with ShopDeluxe® Business Checks

How do I reorder deposit tickets and endorsement stamp(s)?

Email your deposit ticket order request to [email protected]. Please include:

Ministry Name
Address
City, State, Zip
Contact Person
Phone Number
Email

Quantities of 150 will be ordered at a time. Deposit tickets may not be ordered through an outside vendor.

How do I report my ministry VISA Debit Card lost or stolen?

Call 800.449.7728

How do I request deletion of my mobile banking profile?

We understand that sometimes it may be necessary to delete your online banking profile.

If you wish to proceed with this request, please login to Online Banking or the CCCU Mobile app and contact us through Secure Support Email or Secure Chat.

IMPORTANT NOTE: Upon deletion of your profile, you will lose access to the following online services:

  • Bill Pay
  • Zelle
  • External Funds Transfer
  • Scheduled Recurring Transfers
  • Card Alerts & Controls
  • Secure Support Email
  • Secure Chat

If you have any recurring payments or transfers set up, please make sure to cancel them before requesting profile deletion to avoid any disruptions or issues.

For further assistance or questions regarding the deletion of your online banking profile, please don’t hesitate to contact us through any of the methods listed above.